FTVPN Support & Help Desk

Submit tickets for connection issues, subscription setup, order checks, and refund questions through your account panel.

Describe the issue and add updates to the original ticket so the full support history stays in one place.

Open support ticket

Contact Options & Response Times

Account Panel Tickets

Best for questions that require checking your account, subscription, or order, and for reporting connection issues with screenshots. Log in to the relevant account and open the ticket page.

Response times depend on ticket volume, issue complexity, and how much information you provide. Check your ticket for replies, and add any requested details to the same ticket.

View tickets and replies →

Email

No support email is listed on this page. Please submit your question through the account panel ticket system.

Email is often useful for detailed messages and attachments. FTVPN does not list a verifiable email address or response time on this page. Do not send account information to unverified addresses.

No Telegram contact account is listed on this page. Please use the account panel ticket system to follow up.

Instant messaging can be useful for brief questions, but delivery does not mean an issue has been resolved. No response time is listed for this channel. Keep ticket records for order and refund matters.

What to Include Before Submitting

Clearly explain what happened, which platform it happened on, and what you have already tried. This makes troubleshooting easier than submitting duplicate tickets.

Connection & Subscription Issues

Platform: Windows / macOS / iOS / Android / Linux.
Client name, exact error message, and approximate time the issue occurred.
Selected region or route, and whether other routes show the same issue.
Whether the issue occurs while importing a subscription, connecting, or accessing a specific website.
Steps already tried, such as updating the subscription, switching routes, or changing your local network.

Read the getting started guide →

Orders & Refunds

The relevant order number and the order status shown in your account panel.
Payment methods: Alipay / WeChat Pay / USDT.
Approximate payment time and what you would like checked or resolved.
If you attach a screenshot, include only the details needed to verify the order and redact other personal information.

FTVPN offers a 30-day no-questions-asked refund. See the refund policy for application instructions. Upload proof of payment to your ticket; do not post it publicly.

View refund policy →

Ticket Follow-Up Guide

No reply yet—should I submit another ticket?

Keep the original ticket and add any new information there. Splitting the same issue across multiple tickets makes it harder to review the full context. Use the ticket page to check for replies; the status shown in your account panel is the source of truth.

What can I check myself if I have a connection issue?

First, make sure your local network is working, then check your plan status and remaining data in the account panel. Update your subscription, try another route, and note whether the error changes. For detailed steps, see the Beginner-to-Advanced Guide. If the issue persists, include your findings in a support ticket.

What should I do if I can't log in?

Start by checking your username and password on the account panel login page. Check your keyboard input method, capitalization, and any extra spaces. FTVPN does not require an email address; you can create an account with a username and password. Keep your login details safe. No email or Telegram contact details are listed on this page. Never share your password with anyone claiming to be support.