Privacy Policy

Account Data and Purposes of Processing

FTVPN does not require an email address. An account can be created with a username and password, and an email address is not required for registration. Account identifiers and password verification data are used for authentication, account access, and permission management. Avoid including unnecessary personal information in your username.

This service processes plan selections, order statuses, payment results, subscription validity, and cumulative data usage to reconcile orders, calculate usage, and provide after-sales support. Cumulative usage is used to determine a plan's remaining balance and does not include the websites visited or the content of communications.

When a user submits a support ticket, this service processes the issue description and any attachments they choose to provide so it can investigate the problem and respond. Before submitting a screenshot, conceal passwords, unrelated information in payment records, and complete subscription links.

No-Logs Approach and Connection Information

FTVPN follows a no-logs policy. It does not record which websites users visit or retain browsing histories, destination addresses, DNS query records, or communication content. It also does not create records that link accounts to specific browsing activity.

This service does not continuously retain connection logs that could reconstruct user activity. Temporary operational status needed to establish connections or diagnose faults is used only while processing a connection or investigating a current issue. It is cleared once that purpose is fulfilled and is not converted into an account activity history.

Security records for account logins and order actions are distinct from network activity logs. They are used only to identify unusual access, protect accounts, and resolve disputes. Cumulative usage, plan balances, and order records are still retained as described in this policy; a no-logs approach does not mean account and billing records are never stored.

Site Analytics and Browser Storage

Website analytics help us understand page usage, traffic sources, and feature errors. They may involve information such as page paths, visit times, and browser environment. Analytics cover use of the official website and do not extend to other websites users visit through international routes.

Cookies and local storage are used to maintain login status and save language preferences and necessary interface settings. Login credentials are sensitive information. Avoid keeping a session on a shared device, and sign out when you finish using it.

You can use your browser settings to restrict cookies or clear local storage. After clearing this data, you may need to sign in again and reset your preferences; restricting essential storage may affect user panel features. Clearing browser data does not delete account information stored on the service's servers.

Payment Processing and Data Sharing

FTVPN supports Alipay / WeChat Pay / USDT. Payments are processed by the relevant third parties. This service receives the transaction identifier, payment status, and amount needed to reconcile an order. Payment credentials and transaction records may also be handled by payment providers under their own policies.

FTVPN does not sell personal data. Necessary information is shared with relevant processors only when required to deliver services, process payments, meet applicable legal obligations, or protect account security. Processing purposes and access are limited. Please review the applicable terms before visiting a third-party payment page.

Data Retention and Deletion Requests

Account data is retained for as long as needed to maintain an account and provide subscription services. Support ticket data is retained as needed to resolve issues and conduct follow-up checks. Site analytics are deleted or aggregated once their analytical purpose has been fulfilled. Each data type is managed according to its purpose; no uniform retention period without a practical basis is set.

Order and transaction reconciliation data may be retained further to meet applicable legal requirements, conduct financial reconciliation, or resolve outstanding disputes. When the reason for retention ends, relevant data is deleted or de-identified. Data in backups is cleared through maintenance processes and is not used to restore routine activity histories.

To request access to, correction of, or deletion of account data, sign in to the user panel and submit a support ticket. FTVPN will verify account ownership and explain the scope of processing; any data that must be retained by law will be explained. Deletion may affect subscription access and access to past order records. Any relevant impact will be explained before processing.

Policy Updates and Privacy Requests

FTVPN may update this policy to reflect service features and applicable requirements, and will change the last-updated month on this page. Significant changes to processing purposes or user rights will be communicated through a website notice or the user panel; necessary notices will not be replaced by silent changes.

If you have questions about data collection, retention, or deletion, visit the support page to find out how to get help. When submitting a request, describe the relevant issue without providing your account password or complete subscription link. The rules for using subscription services are set out in the Terms of Service.